What pool services do you offer?
- Our highly qualified maintenance and repair technicians can service, upgrade or rehab your pool. Specifically, we offer:
- Cleaning & Maintenance
- Pool Repair
- Renovation + Restoration
Why do I need regular, weekly service and cleaning when my pool stays fairly clean?
- During warmer weather, with more people using the pool for longer periods of time, chlorine levels go down quickly. Regular servicing and maintenance, including brushing and vacuuming is required to keep algae at bay.
- It is important to remember that while a pool might look clear, that does not mean it is clean and safe for swimming.
Can I provide my own pool chemicals?
- You can, but they need to be the correct type of chemicals, stored properly in a secure area that our technicians can access.
- It is important to note that the quality of pool chemicals varies. If you are using your own chemicals, we cannot guarantee water clarity.
Why do I have to check the pool and maintain the heater if your company maintains the pool?
- Our highly experienced technicians make sure your pool water is balanced and all systems are running while we are there. However, we aren’t there daily.
- Checking the pool daily, and especially after a storm, helps maintain optimal performance and assists in extending the life of your pool and preventing many maintenance and service issues.
- When we are not present, you need to check the pool physically for any issues, maintain the water level, check for obstructions that could block the flow of circulation to your pool and empty the skimmer baskets.
- Running the heater weekly for a half hour or so, even if it is not needed, will dry out the heater and discourage small animals and insects from moving in.
I am a regular customer, what do I need to do to maintain my pool when the service technician is not there?
- Make sure that you keep the water level maintained, keep the skimmer baskets clean and physically check the pool daily.
- If you have an automatic cover, try to keep it clear of accumulated water and debris to avoid damaging it.
- Keeping the cover open during a heavy storm will also avoid damage.
Why is the water level in the pool going down?
- You can have ¼ inch or more of evaporation at certain times of year. This depends on water temperature and pool usage. Significant loss of water may signify a pool leak.
- If you are a current customer and losing a significant amount of water in your pool, please call us at 662-844-1308.
Why isn’t my pool heater working?
- Here are a few things to check before calling for service on your heater:
- Is the heater on?
- Do you have fuel (propane or natural gas)?
- Did you recently get a fuel delivery?
- If you did, a failure to properly vent the line after filling will not allow the pool heater to fire.
- Where is the water level in relation to the skimmer?
- The water level in your pool needs to be halfway up the skimmer mouth (or halfway up through the tile line) for proper skimming action, filtration and for the heater to properly work.
- The pump and piping can be damaged if the water level gets low enough for the pump to draw air.
- Is the skimmer weir (flapper) closed or stuck open?
- Does the heater show a code?
- If you have a spa, was the system left in “spa mode?”
Why do I need a porta-vac?
To clean the heavy debris from the pool that comes in the winter, we use the Porta-Vac system. This portable vacuum pump and filter keeps the larger debris out of the pool and filter system.
I am not opening my pool this year. Is there anything I need to do?
Pools must be cleaned and debris-free before closing. They must also be winterized properly, treated with chemicals and have a secure safety cover. The pool should be serviced once a month to check the water level and water balance. If chemicals are added, your pool needs to be circulated by a portable pump supplied by the service technician.
Why do I need to change my safety grates on the pool drain?
Pool drain grates or covers deteriorate over time and should be replaced.